Boarding Policies, Procedures and FAQs
Boarding Policies, Procedures and FAQs regarding health, boarding reservations, hours, vaccines. We do not have breed restrictions or require dogs to be spayed/neutered. If you have questions, please call us at 714-821-6622.
- Vaccine protocol
- We require dogs to receive the following vaccinations: Rabies, Distemper, Hepatitis, Parainfluenza, Parvovirus, and Bordatella. These shots are more commonly referred to as DHLPPC. Bordatella must be boostered every six months if applied via intranasal and annually if given via injection. If at all possible, vaccines should be done at least 48 hours prior to boarding or daycare services. We are able to administer Bordatella as long as your dog has had the vaccine in the past and the previous administration was not more than 7 months ago.
- We accept puppies after they have received their second set of vaccines. Puppies over 4-1/2 months of age must also have received the rabies vaccine. We will accept geriatric dogs without health issues.
- Health Issues We Can Not Service
- Medications – we are unable to care for dogs that require more than 3 prescription medications or dogs that require any medication to be administered more than 3 times per day.
- Injectable medication
- Conflicting Health Issues
- Hip, Knee or other Lameness related issues; blind dogs – these dogs require special care. We will accept these types of conditions at our Home Sweet Home facility only as space permits. There is a special handling fee associated with the care of these dogs depending upon the level of care needed.
- If your dog has contracted any contagious disease, we require that s/he be off medications for 10 days and receive a clean bill of health from your veterinarian before returning to Crossroads.
- If your dog exhibits any vomiting and/or diarrhea or just seems “off”, we ask that you keep your dog at home until symptoms have cleared.
- We will give up to 3 medications to your dog. As our staff is very careful to ensure each dog receives its medication a $2 administration fee will apply. All medication must come clearly marked in a pill box or secure container – no baggies please. For all medication please provide: Dog’s name, name of medication, strength, dosage, reason for medication. We can only accept the number of pills needed for a stay.
- Spay/Neuter Policy
- We do not require dogs to be spayed or neutered however, intact dogs over the age of 6 months maybe restricted to field play only in which case, will be charged a non-social rate. In any case, intact dogs are not allowed to be with other intact dogs of either sex.
- How to book a service
- We currently accept reservations by phone, email and through our website. If requesting a reservation via email or web site, please understand that your reservation is not considered booked until you have received a confirmation from us. If you have not heard from us within 24 hours of your request, please give us a call.
- How Far In Advance to Reserve
- Our boarding typically books up on busy weekends, major holidays and throughout the summer so we suggest that you book your boarding reservation at least three to four weeks in advance. Training appointments fill up about two weeks out for Saturdays.
- We require a $100 non-refundable deposit per dog for major holidays. If you cancel within our cancellation policy, we will keep the credit on your account for 1 year. Any cancellation outside of our policy forfeits your deposit. All training appointments are prepaid. If a training appointment is cancelled within our policy period, we will apply the funds to a new appointment date; any cancellation outside of our cancellation policy forfeits monies paid.
- There is a 3-night minimum stay over major holidays (July 4th, Labor day, Thanksgiving, Christmas & New year’s). The holiday is considered one of the 3 nights.
- Cancellation Policy
- In general, Boarding reservations may be cancelled at any time without penalty with the exception of peak days and holidays (reservations requiring a deposit). These reservations must be cancelled 14 business days ahead of check-in date in which case the deposit will be applied to future services at Crossroads. Reservations cancelled with less than a 14-day notice forfeits the deposit.
- Training Services must be cancelled or rescheduled at least 48 hours prior to the appointment. Services cancelled with less than 48 hour’s notice forfeit 50% deposit and a credit will not be applied. No shows forfeit the appointment and any funds paid.
- Bringing your own dog’s food is optional but encouraged. We are happy to feed our Taste of the Wild Roasted Fowl at a rate of $2/meal. If bringing your own food, we do require that each meal be prepacked in a ziplock bag with your dog’s name clearly marked on each bag (black sharpie works the best).
- For extended stays (over two weeks), we understand that pre-bagging 30 or so meals can be time consuming so you can simply bring their food in an air-tight container. Please do not bring large bags of dog food. You can pick up airtight containers at Target or Walmart. Please remember to note exactly how much they are fed for each meal.
- If you are leaving town in a hurry and do not have time to pre-bag, we will pre-bag your food to your specifications (e.g. one cup AM, one cup PM) for a total cost of $15 per dog.
- For health and safety reasons, we cannot accommodate ra
- Own Belongings
- We provide blankets and fleeces for all dogs as well as Kuranda dog beds. You are welcome to bring your dog’s bedding from home but please understand cannot guarantee the safe return of any bedding as it may get chewed, wet, or mixed up with our bedding. We cannot accept foam beds or towels. We want to send your bedding home clean so any personal bedding must fit into our washer. Please let us know if you do not want your bedding washed.
- Please do not bring dinner bowls
- Toys are welcome but they will not go into playgroups. We are happy to give them to your dog in bed at night or during the day if your dog is not playing with other dogs. We cannot guarantee their safe return however.
- Please label everything with your dog’s name
- We do not feed rawhide as they present health risks to dogs.
- Behavior Evaluations & Social Time
- If you wish for your dog to play with other dogs, either at daycare or during a boarding visit, we do require an evaluation. These are done by appointment only. There is a $25 fee for the evaluation.
- We prefer to do the behavior evaluation prior to your boarding stay. The first day of daycare is free so we encourage you to leave your dog for part or all day so that we can get to know your dog better and best determine the appropriate play group.
- If your dog is not able to enjoy our group activities or if you prefer that your dog not be with other dogs, we will provide private play, fetch walks and other activities to ensure plenty of attention and exercise is received. There is an additional charge for most activities.
- If you do not want your dog with other dogs, for whatever reason, a behavior evaluation is not necessary.
- Policies to reduce stress related illness
- For boarding on major holidays (defined as Memorial Day, July 4, Labor Day, Thanksgiving, Christmas & New Years) customers are required to have boarded three separate times in the previous 12 months.
- If you dog hasn’t boarded with us or attended daycare within the past year, a new social evaluation is required if you want your dog to be with other dogs.
- If your dog is aggressive toward people, the first boarding stay must include training so that we can help your dog adjust to the new environment.
- Payments Accepted
- We accept Visa, MasterCard & Discover
- Payment policies
- We can accept credit card payments over the phone or in person. Established clients may also pay in cash or by check.
- We offer a 2% discount for cash payments (for total invoice amount only)
- First time clients must pay via credit card.
- Check amounts are limited to $500
- Stays up to 2 weeks must be paid in full at the time of pick-up. Stays over 2 weeks may be paid in bi-weekly installments with the first payment being made upon drop-off.
- General Hours
- We are open from 7 am to noon and 2pm to 7 pm Monday through Friday (closed from noon to 2) and 8am to 4pm Saturdays. We are open on Sundays from 4 pm to 6 pm for boarding pick-ups only. We suggest dropping of your dog(s) as early as possible so they have time to play before bedtime. Our Pet Care Attendants are here caring for dogs 365 days per year. However, Crossroads is currently closed to the public on the following days: Easter, Memorial Day, July 4th, Labor Day, Thanksgiving, Christmas Day, New Year’s Day.
- Check-out times & Late Fees
- Check-out time for a boarding stay is 10 am (except Sundays). If you pick up after 10am but before noon, a half day daycare fee will be added; pick-ups after noon will be charged a full daycare fee.
- We allow a 5 minute grace period after closing time. We reserve the right to charge an additional $10 for pick-ups up to 15 minutes after closing. If you are not here by 15 minutes after closing, we assume that your dog is staying the night and will make the necessary arrangements. You will be charged for boarding for that night.
- Breed Restrictions
- We do not discriminate against any breed. However, special care must be taken with bully breeds so they typically are not allowed in play groups with other bully breeds.
- Aggressive Dogs
- We will accept aggressive or fractious dogs, however we have a limited number of runs to accommodate such dogs so early reservations are required. We are sorry but once these runs.
ALL dogs have access to water 24/7 in the outdoor play yards and boarding guests have water in their individual dens. When here for a day of play, some dogs, much like children on a playground, will drink very little because they’re too busy playing.
- Playgroups & Color codes
Our play groups are not based simply on size but, rather, our staff assess such factors as behavior, temperament, health, age, etc… in determining where to best place your pup. We use a color code system :
- Green – Given to dogs that are great in playgroups with most other dogs, and adapt well to our high energy environment.
- Blue – Given to dogs that are appropriate for playgroups with other dogs but require a calmer, lower-key group.
- Yellow Card – Given to daycare and boarding dogs that have some exceptions in their ability to go into playgroups. This may be because they are intact or because they may require a little bit more management while in our care (in regards to human or dog issues). Yellow card dogs can usually still be placed in playgroup, but these groups may have fewer dogs.
- Red Card – Given to dogs that our staff doesn’t trust unsupervised with other dogs in playgroup. Assignments include, but are not limited to, fence fighting, barrier biting, overt bullying of other dogs, and displays of aggression towards dogs and/or humans. Each red card dog requires extra attention and/or caution above and beyond the amount already given to the other dogs that board with us and may only go out for private playtime.
- Daily Routine
- Dogs spend the vast majority of their day, playing and socializing in our yards. They may be put up for brief breaks to enjoy an R&R or lunch, or to rest if they are very young/old or simply need a chance to chill. The majority of our Boarding members spend the bulk of each day in the play yards also, though they will spend at least an hour relaxing after breakfast, lunch and dinner to allow for proper digestion and to ward off bloat. Other than for breaks, or other scheduled services, dogs are only in their dens overnight and for a short period after meals.
- Our lodging is broken down into: Large dens which run 4’x4’, 5’x5’ and 4’x8’; medium dens which average 3’ x 2.5’; small dens which average 32” x 24” as well as a private cage-free bedroom. We will place dogs in areas appropriate for their size and temperament. The dogs always have enough space to stand up, turn around and stretch out comfortably. If your dog is not crate trained or cannot be lifted, please let us know.
- We have a Pet Care Attendant that lives on site in our Home Sweet Home facility, which is adjacent to our main boarding building. Our buildings are all security monitored.
- Emergencies and Illness
- If it is an emergency situation, we will take your dog to one of our vet partners, e.g. Alamitos Animal Hospital. After hours we will go to Orange County Animal Emergency Hospital.
- For more common issues, such as diarrhea, we will advise you of the situation, monitor and, if veterinary treatment is necessary, take your pup to your vet of record (if they are within 5 miles of facility) or one of our vet partners.
- In all cases, we will always attempt to contact you or your emergency contact but the health and safety of the dogs are our priority so we will act according to your instructions (which we note in your file) or if the situation is contagious or life-threatening, we will treat the dog accordingly.